Privacy Policy

1. Introduction

Welcome to Fortune Haven. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following personal data about you:

• Personal Identification Information: Name, email address, phone number, and postal address when you register for an account or contact us.
• Payment Information: Credit card details and billing information when you purchase our services.
• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on each page.
• Communication Data: Records of your communications with us, including emails, chat messages, and service inquiries.
• Service Data: Information about the fortune-telling services you use, including your birth date, zodiac sign, and any questions or concerns you share with our readers.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and improve our fortune-telling services
• To process payments and manage your account
• To communicate with you about our services, promotions, and updates
• To respond to your inquiries and provide customer support
• To analyze how our website is used and improve its functionality
• To comply with legal obligations and protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Access controls and authentication protocols
• Regular security audits and updates

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your data, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal data:

• To access and receive a copy of your personal data
• To rectify or update inaccurate or incomplete data
• To request the deletion of your personal data
• To object to or restrict the processing of your data
• To data portability (the right to receive your data in a structured, commonly used format)
• To withdraw consent for processing where consent was the basis for processing

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and personalize content.

You can control cookies through your browser settings, but disabling cookies may limit some features of our website.

8. Third-Party Services

We may share your personal data with third-party service providers who assist us in operating our website and delivering our services. These providers include:

• Payment processors
• Email marketing platforms
• Analytics tools
• Hosting services

We ensure that these third parties comply with data protection laws and use your data only for the purposes we specify.

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: